All items sold by Sono through NaamDhara are digital goods delivered instantly. Because nothing is shipped and nothing can be returned, refunds work as follows.
1. Accidental purchases: 7-day window
If you bought something by mistake (for example a duplicate purchase, or a pack you did not intend to buy), write to hello@naamdhara.com within 7 days of the purchase with the email used at checkout. We will refund the full amount to the original payment method, no questions asked.
2. Faulty or missing goods
If a purchase does not appear in "My Downloads", or a file is corrupt, tell us and we will fix it or refund it, whichever you prefer, at any time.
3. After 7 days
After the 7-day window we generally cannot refund a purchase that was delivered and works as described, but if something feels wrong, write to us anyway. We would rather talk than argue.
4. How long refunds take
We approve refunds within 3 working days of your email. The money usually reaches your account within 5 to 10 working days, depending on your bank or payment provider.
5. Cancellations
Because delivery is instant, an order cannot be cancelled after payment; use the 7-day accidental-purchase refund instead. There are no subscriptions to cancel at this time.